City Self Drive
From Tradition to Modern Efficiency: City Self Drive’s Journey with iVech
City Self Drive has been Leicester’s most trusted car rental company since 1962. Still family-run today, they operate one of the largest independent fleets in the region and pride themselves on delivering reliable, friendly service to generations of customers.
The Problem
Before moving to iVech, City Self Drive were limited by a system that didn’t offer the level of customisation they needed. As their business evolved, their software couldn’t evolve with them.
On top of this, the cost of their previous system had become increasingly difficult to justify — particularly as it lacked the flexibility and modern features expected in a mobile-first world.
They wanted a system that was intuitive, affordable, and capable of supporting the next chapter of their growth.
The Solution
In 2015, City Self Drive made the decision to migrate across to the iVech Rental Management System.
The onboarding process included a full import of company data, covering historic and future reservations, ensuring a seamless transition into day-to-day operations.
Remote training sessions were delivered to staff to help them become confident and productive from day one.
Since going live, the team have seen significant improvements in internal communication and customer engagement. iVech’s automated email functionality handles customer agreements, invoices, and updates — reducing admin time while improving professionalism.
City Self Drive also benefit from the flexibility of the system, along with telephone and email support that is fast, friendly, and personal to their business.
“The system is perfect for our needs. It enables beginning to end streamlined processes that are perfect for our needs and the support is second to none, no lengthy phone waits or call backs. A thoroughly professional yet personal service at all times.” – Kay Senescall, Owner, City Self Drive.
A More Connected Way of Working
One of the biggest changes for City Self Drive has been how iVech links together multiple aspects of their business. Processes that were once disconnected — booking, damage logging, customer communication, vehicle management — now work together seamlessly within a single platform.
The introduction of digital signatures and the iVech Assist app has reduced paperwork significantly, allowing staff to complete check-outs, check-ins, and damage reports quickly and accurately using mobile devices.
Overall, the team have found themselves more productive, more organised, and better equipped to deliver the quality of service their customers expect.
Summary
City Self Drive’s long-standing reputation is built on decades of trust — and with iVech at the heart of their operations, they have strengthened the efficiency and modernity behind that reputation.
Their ongoing partnership with iVech showcases how traditional, family-run businesses can embrace modern rental technology to streamline workflows, reduce costs, and support sustainable growth.
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